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Other complaints we found in the forums (which we mentioned in the section about payments) include dissatisfaction caused by the low payout rate. Namely, he showed records of game statistics and tried to explain what went wrong. Not all players agreed with the casino’s opinion, but many found these explanations to be fair. It is obvious that such situations are very difficult to deal with, but we can not leave without attention to the attempt of JoyCasino staff to solve the problem. Not every operator puts so much effort into dealing with customer complaints and objections. By studying forums and comments on the internet, we have mostly encountered positive feedback about JoyCasino’s customer service.
Additionally, they also support cryptocurrency transactions and each method has its minimum deposit requirement. Besides, a user that wants to withdraw 1,000 USD and more also has to undergo the verification procedure. Games are launched via a PC browser, using the desktop client or the mobile application.
